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Homeli

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Trade name: Homeli

Phone number: 6692748257

Email: cyfdc8882026@outlook.com

Frequently asked questions

What is the return policy?

Returns & Exchanges Policy

We want you to shop with confidence. If you need to request a return or exchange, please review the following policy carefully.

Return & Exchange Window

All return or exchange requests must be submitted within 7 days of the delivery date. Requests submitted after this period will not be accepted.

Item Condition

To be eligible for a return or exchange, the item must:

Be unused and in brand-new condition.
Show no signs of wear, use, damage, or alteration.
Be returned in its original packaging with all included accessories, tags, and materials.

Items that do not meet these conditions may be refused.

Non-Returnable Items

The following items are not eligible for return or exchange:

Sale or clearance items
Customized or personalized products
Intimate or personal-use items

Return Shipping

1. Returns Due to Our Error

If the return or exchange is the result of our mistake, such as:

A damaged item upon arrival
An incorrect item shipped

we will cover the return shipping costs.

To qualify, customers must provide a complete unboxing video as proof. The video must:

Begin before the shipping box is opened.
Clearly show all sides of the unopened shipping package, demonstrating that the package has not been damaged or previously opened.
Clearly display the entire shipping label.
Capture the complete unboxing process and clearly show the product issue upon opening.

Claims submitted without a qualifying unboxing video may not be approved.

2. Returns Due to Customer Preference

If the return or exchange is for personal reasons, including but not limited to:

You changed your mind
You no longer want the item
You do not like the product

the customer is responsible for all return shipping costs.

International Orders

The above return and exchange policy applies only to orders shipped within the United States and Canada.

For international orders:

If the issue is due to our error (such as receiving a damaged or incorrect item), customers may apply for a refund without returning the item, subject to the same proof requirements, including a qualifying unboxing video.
Returns or exchanges for personal reasons are not supported for international orders.

Are any purchases final sale?

The following items are not eligible for return or exchange:

Sale or clearance items
Customized or personalized products
Intimate or personal-use items
Other items marked as non-returnable and/or non-exchangeable

For product-specific policies, please refer to the product and checkout page.

When will I get my order?

Orders are processed within 1–2 business days. US orders typically arrive in 7–12 business days with Standard shipping, or 5–8 business days with Express. Every order includes a tracking number sent to your email the moment it ships.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Standard US shipping is free on orders over $25. Below that, Standard shipping is a flat $8 and Express is $15. International rates start at $10.99 and are shown at checkout before you pay.

Smart home and pet gadgets, thoughtfully designed to make everyday life easier.

Homeli

Bring joy home

Make every day a little brighter—explore our collection and discover your new favorite upgrade.

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